Shipping & Handling
- All orders are subject to 2-5 business day processing and handling time. This time frame may change unexpectedly and without notice depending on order fluctuation.
- SHipping is done every Tuesday & Thursday
- business hours are Monday-Friday 9:00 a.m. to 4:30 p.m. PST.
- The time frame stated on the shipping page is the estimated "transportation" time from our warehouse to the order shipping address. This time frame is not calculated by us, but is estimated from the shipping transporter (USPS)
- Fatale is not responsible for any theft or damages once the package is delivered.
Returns of Domestic (U.S.) Orders:
- Customers are able to return items within 15 days from when the order was received. After 15 days, a purchase/return is no longer eligible for a refund.
- All Panties/Underwear is non exchangeable or refundable!
- All items must be clean and unworn. If the items are worn/dirty, we will refuse the exchange/refund and return them back to you.
- All items must be in original box, please do not add any stickers on our actual item packaging.
- Items that do not meet this criteria will be denied.
- Fatale is not responsible for any shipping charges that may occur from a return package.
- Fatale-Designs Return Address 212 15th st #3 Huntington Beach,CA 92648
- Once Fatale receives a customer's package, their refund will be processed within 7 business days. The customer will be notified via the same email used to purchase the order.
- Please note that the customer's banking institution may require additional days to process and post this transaction to the customer's account once they have received the information. (Typically 3-5 business days).
- Original shipping charges are non-refundable. All domestic & INTL orders are shipped through USPS.
- All international sales are final. Please also note Fatale is not responsible for any custom fees that apply to any orders, lost or stolen and/or unclaimed packages. If the package is not claimed and is sent back to Fatale, We will not refund the shipping and the customer will be charged shipping again if re-shipped. All international orders are shipped through USPS.
- All International Orders are FINAL SALE.